How to resolve a case

Steph Hay

March 27, 2024 03:20

Click on Tenancies under Housing to view all current Tenancies.
Search for the Tenancy you wish to resolve a case for.
Click the CASES tab from the top menu.
In the All Cases table, double-click to open the case you wish to add information to.
In the top ribbon, select Resolve Case.
Note: If cancelled, return to the open activities, and mark each item as closed or follow our help guide to resolve a case.
Select the Resolution Type from the list of values.
Enter a description of the resolution.
Click Resolve.
Case screen will be greyed out.