How to notify the complainant of the actions you have taken

Steph Hay

March 27, 2024 03:16

Click on Tenancies under Housing to view all current Tenancies.
Search for the Tenancy you wish to record activities on a case for.
Click the CASES tab from the top menu.
In the All Cases table, double-click to open the case you wish to add information to.
Navigate to the DETAILS & TIMELINE tab. For more information about using timelines to record information within Zavanti.
Click + in the Timeline and select Phone Call to contact the complainant to advise on what you have done.
Enter details of:
- Date
- Call from
- Call to
- Phone number
- Subject
- Direction
- Description
Save and close.
Details will show on the timeline.
Click this icon to open the record, Mark Complete at the top once all necessary information has been added.