This one time setup process will enable you to reset your own password in the event you ever forget it. You will need to choose to either have a notification sent to a trusted mobile or office phone number, or configure security questions that only you would know the answers to.
To begin, use the link
This will bring you to Microsoft's Self Service Password Reset (SSPR, of course there's an acronym for it) system. If it doesn't bring you directly there, select Security Info on the left.
You can choose to either add a phone number that is trusted (like your mobile phone or work office phone number), setup your own security questions, or use the Microsoft Authenticator app for mobile phones. Of course, you can setup multiple optiions, but you must choose at least ONE of these options.
Click on the plus sign for Add method.
Choose which type of security method to setup
To link your account to a mobile phone number, follow these instructions.
To protect your account with security questions, click here.
To setup authentication to an office phone, follow these instructions.
To use the Microsoft Authenticator App on a mobile phone, click here.
When you have finished, your authentication method(s) will show on the security info page.
Mobile Phone Number
Select Phone from the Add a Method drop down box.
Change the country to New Zealand, enter your phone number, and choose to get a code by text or phone call. Then press Next.
You will get a text or phone call with a 6 digit code (this can take a minute or two). Enter the code you received on your phone and press Next.
Your mobile phone will now be linked with your account. Press Done.
Security Questions
Select Security Questions from the Add a Method drop down box.
Choose five different security questions and fill in the answers. It's a good idea to choose questions you know the answers to easily. Note that spelling matters and reset requests must match exactly what you type here. When finished selecting and answering questions, select Done.
Office Phone
To setup an office phone number (Direct Dial DDI or the site phone number), choose Alternate Phone from the Add a Method drop down box.
Type in the phone number including the regional code (eg. 03 or 09). This should be a phone number you can answer yourself, not a number answered by reception. Press Next.
The system will then call the number you specified.
An automated call will be made to the number you selected. When called, you will be asked to press the hash key # on your phone to confirm.
Your office phone will now be set as your authenticated number.
Microsoft Authenticator App
The Microsoft Authenticator is an app you can download onto your smart phone. Choose Authenticator App from the Add a Method drop down box.
The instructions will say to download the app onto your mobile phone from the Google Play store.
On your mobile device, go to the Google Play store and search for and install Microsoft Authenticator. If you get prompted to allow camera access, press allow.
Open the app and you will be prompted to add an account.
Choose Work or school account and type in your work email address and password
Once your account has been verified, your phone will be ready for a QR code. Switch back to the computer and follow these steps. Click Next on the computer.
The computer screen will show a QR code. Hold your mobile phone over the QR code on the screen, trying to get the QR code to fit in the frame.
Once the QR code is recognised on the phone, press Finish on the phone.
On the computer, it will prompt you to try out the Authenticator app to ensure it is linked to your account.
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On your mobile phone, select Approve.
Your Microsofft Authenticator will now be linked to your work account. Select Next.
Congratulations, your account is now protected with two factor authentication.
Here's a WiseUp! article on how to reset your password
https://wiseup.wisegroup.co.nz/hc/en-us/articles/360001174615-Password-Reset
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