How to check, apply and complete a return to landlord void

How to check and apply a RTLL void to a property  

Note: A property procurement specialist can only continue with the property hand back process if the correct VOID is applied to the property. For more information on VOID types and when they should be used see here: VOID category 

1. Find and open the Property you wish to update the VOID category for.
2. On the GENERAL tab, scroll down until you see the VOID CHECKLISTS table.
3. Double-click on the current Void category.
   Note: Click on the grey row, not the blue hyperlink.
   
   
   
4. The top row will show you the current category. If this is NOT ‘RTLL’, click the ‘X’ to remove.
   
   
   
5. Using the magnifying glass, search for the correct category.
   
   
   
6. Click to apply.
7. Save the record.

How to complete RTLL VOID Checklist

1. Double-click on the current VOID checklist. The category should be ‘RTLL’.
   
   
   
2. Ensure all other checklist items have been completed, a number of these are done outside of the system.
3. Fill in the dates for:
   • Outgoing Inspection
   • Bond Refund Forms
   • Date of handover
   • Keys returned to owner
   • Notify Finance to stop paying rent
   • Property deactivated in system
4. Save and close the record.