If you manage a shared mailbox, there is an easy way to set automatic replies without having to get IS to do this for you! It can all be done in the Outlook Web App.
Sign in and open the shared mailbox
- Go to Outlook on the web via https://outlook.office.com/ and sign in with your own account. Alternatively, you can click on the Outlook icon on the main page of the Well.
- Click your profile icon (initials or photo) in the top-right corner.
- Select Open another mailbox, then enter the shared mailbox’s name or email address and choose Open.
– This opens the shared mailbox in a new browser tab.
Access the settings for automatic replies
- In the new tab, click the Settings (gear) icon in the upper-right corner.
- Go to Account → Automatic replies.
Turn on Automatic replies. Optionally set a schedule by specifying start/end dates. Type your message for:
- Inside organization (your company),
- Outside organization (external senders).
Close the settings window. It will autosave.
Don't forget to send a test message to the mailbox to confirm it is set correctly.
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