How to reject an application

This guide provides steps on how to reject an application.

Note: This guide should only be used in the case where we are no longer actively looking to house the client, or the client has found other accommodation and no longer needs our services.

1. Navigate to Applications to view all current applications.
2. Double-click on the application you would like to view
   Note: Ensure the application Status Reason is ‘Pending’ or ‘Complete (ready to convert)’. If the Status Reason is ‘Converted to Tenancy’ please follow the 'Cancel Tenancy' or 'End Tenancy' how to guides.
   
   
   
3. Navigate to the OFFERED PROPERTIES tab.
   
   
   
4. The second table will display any offered properties.
   
   
   
5. If a property has been offered, double-click on the property line.
6. Complete the following:
   • Offer Outcome (dropdown)
   • Comments/notes regarding the offer
7. Save & Close
8. Navigate to the REJECT APPLICATION tab
   
   
   
9. Complete the Rejection Reason drop down
10. A pop-up will appear, select OK to continue.
    
    
    
11. The application will now have a grey banner at the top.
    
    
    
12. The application Status above the business process ribbon should now be Rejected.