How to add a non-signatory household member

Steph Hay

April 15, 2024 20:53

Click on Tenancies under Housing to view all the current tenancies.
Select the tenancy you would like to add a new signatory household member to.
Navigate to the Household tab.
Select the Household link.
In the top table, tick amend.
Fill in the following:
- Date of Amendment (this is autogenerated to the date you are amending)
- Effective Date of Amendment
- Amendment Reason
- Is it a Join-in request? (Note: This appears after the above fields are filled in). For adding a non-signatory, select ‘no’
- Additional Member (Note: This appears after the above fields are filled in)
A pop-up will appear, select OK
The system will begin processing. PLEASE WAIT for the red banner on top to disappear before continuing.
You will automatically be returned to the previous Household screen and a banner will appear asking to update member information.
New household member will be visible in the second table, Household Members
Click into the new household member and fill in any of the following information if they are missing:
- Relationship (to current signatory)
- Signatory Flag (for a non-signatory, this should remain ‘No’)
- Rent Share (leave blank)
  Note: The personal information should have pulled through from the contact, but if there are any blanks, fill them in.
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