How to remove a non-signatory household member

Steph Hay

April 03, 2024 02:26

Click on Tenancies under Housing to view all the current tenancies.
Select the tenancy you would like to remove a non-signatory household member from.
Navigate to the Household tab.
Select the Household link.
In the top table, select amend.
In the Amendment/Succession table fill in the following
1. Date of Amendment (this should autogenerate to today’s date)
2. Effective date of the Amendment
3. Amendment Reason (choose an option that lines up with a tenant leaving)
A pop-up will appear, select OK to continue.
In the second table, MSD Household Assessment, select + New MSD Household Assessment.
Fill in the following:
1. Date referred to MSD
2. Date MSD Assessment
3. HH Member (use the magnifying glass to add the member you would like to remove)
Save.
After saving, an MSD assessment will appear. Use the drop-down and choose “Change to HH Number Approved”.
A pop-up will ask you to confirm the amendment. Click OK to continue
The system will begin processing. PLEASE WAIT for the red banner on top to disappear before continuing.
You should be automatically returned to the previous household screen and the household member should have been removed from the second table ‘Household Members’