How to process an application when a client declines a property?

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Once the viewing has occurred and the client refuses or declines the property, this guide will show you how to record this.

  1. Click on the Applications under Housing to view all current applications.


  2. Search or find the application you wish to add the offer outcome.
  3. Navigate to the OFFERED PROPERTIES tab.


    Note: See how to offer a property if this has not already been done.
  4. If a property has been offered to the client, double-click to open the offer.


  5. Choose the offer outcome.


    • If refused is chosen, you will be prompted to complete the offer refusal reasons drop-down. Click in the boxes the relevant options.


    • If offer outcome is declined, complete the reason from the drop-down.   


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