Fix Sync issues in OneDrive

Is there a red X on your OneDrive icon?  Occasionally there can be issues with OneDrive not synchronising files in the cloud with files on your computer.  This could include files in your OneDrive and also Group Sharepoint files or folders that you have synced.   Try these quick tips to get OneDrive back up to date.

Restart Sync

A quick fix can be to pause OneDrive syncing and then resume.  This will kick start OneDrive into getting those files up to date.

Click on the OneDrive icon in the system tray (near the clock). 

Click on the three ellipses where it says More.

Choose Pause Syncing for 2 hours

Choose Resume Sync at the top of the window.

 Check File and Folder Names

There are certain characters and names that can't be used in OneDrive.

Change its name so that it doesn’t begin or end with a space, end with a period, or include any of these characters: / \ < > : * " ? |

These names aren't allowed for files or folders: AUX, PRN, NUL, CON, COM0, COM1, COM2, COM3, COM4, COM5, COM6, COM7, COM8, COM9, LPT0, LPT1, LPT2, LPT3, LPT4, LPT5, LPT6, LPT7, LPT8, LPT9

Correcting Conflicting Files

Conflicts may occur when you are editing files that are under syncing, uploading multiple files on the OneDrive website at the same time, or if you made changes in your OneDrive folder on another PC that is syncing at the same time. Once conflicting items exist, rename them and try to sync once more.

Still not Syncing?

If these don't solve the problem, you can contact the Helpdesk for more troubleshooting.