OneDrive FAQ

Wondering about OneDrive?  Read on to see the answers already at your finger tips.

OneDrive is your place to store documents that you are working on.  Remember OneDrive is for one person, you! 

How do I get to my OneDrive files?

You can get to your OneDrive files from The Well under the Resources menu as an Office 365 app.

 

You can also access your files from the traditional File Explorer

Not at work?  You can get to the well from any computer by going to TheWell.Wisegroup.co.nz

Where do I save files in Windows Explorer?

You can save files into your OneDrive folders either from File Explorer or from Microsoft programs

How do I share a document with someone inside the organisation?

From the browser view of One Drive, right click on a file and choose Share

Enter in the email address of the person you wish to share with, assign either view or edit permissions

 

You can also share files from File Explorer.  Right click on the file and choose share, then set the view/edit permissions and who you want to share with

To share a file with someone outside the group, see this article:

Sharing-One-Drive-files-outside-the-organisation

 

How do I see files shared with me?

 Files that have been shared with you show up under the Share section of One Drive in the browser view

You can also view which files you've shared by clicking on "Shared by me" in the browser view

How can I see shared files in File Explorer?

Shared files can be viewed in file explorer.  To do this a few steps will need to be completed.  Your friendly helpdesk can walk through this one time process by created a synchronised folder on your computer.  The end result is shared folders appear in your File Explorer view.

Can I get to my OneDrive files from my phone?

OneDrive has an app that can be downloaded from the app store.  Once installed, sign in with your work email address and work password, and your files will be at your fingertips.

How do I roll back changes to a document, or see who made changes?

 OneDrive has a feature called Version History.  Right click on a file from the browser view and choose Version History.  Here you can see all the major versions of a file, as well as who changed it and when.  Click on the elipse ( . . .) next to the version to view or restore this version.  Restoring will create a new version of the file.

How long do files stay in the Recycle bin until they are deleted permanently?

When you delete a file, they are stored in the Recycle Bin for the 30 days.  After this, files are permanently deleted.