What is it?
Client related incidents such as abuse incidents, medication errors, property damage, theft, privacy breach
Why is this important?
- Keeps people safe – Shows risks of harm to tangata whai ora (e.g. abuse, medication errors.
- Meets legal and ethical responsibilities – Ensures the organisation is protecting tangata whai ora rights and meeting standards.
- Highlights where things might be going wrong – Identifies patterns and system issues.
- Protects reputation and trust – Serious incidents can damage public trust if not managed well.
- Supports better decision making – Helps the Board prioritise improvements and resources.
- Gives the Board confidence that services are safe, ethical, and professionally managed.
What data are we looking at?
- Recordbase incidents that are not staff related for the 4 x Service Board entities
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