TechOne FAQ

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This guide covers some of the most frequently asked questions about TechOne workflows. If there are any questions that are not covered here please contact Finance Support. 

How to appropriately use various GST Tax codes; C, E, IE or NA

  • When you have a Vendor who is GST registered AND you are allocating to a GL expense code (not BL) use C.  This is the Standard GST tax code.
  • All BL coding is E for Exempt, as Residential expenses are exempt of Tax.
  • Invoices from other entities in the Group have no GST, as we are Group registered for GST.  Use IE, as it is set up to not claim any tax between entities.
  • Everything listed below does not have GST, select E for exempt:
    • Gift Cards/Vouchers
    • Food Vouchers
    • Bus Card Top-up
    • Fuel Vouchers
    • Prezzie Card
    • International services and goods (including Uber)
    • Phone Top-Up
    • Building Ledger expenses
    • Vendors who are not GST registered (No GST on invoice or GST number listed)

Error message

For most of the Error messages below, you will need to be in the Data Entry view to solve the issue.  To access this, go to My Tasks and click on the relevant invoice.



Under Details click on the invoice link:

 

If error code: Period ['12'] is invalid because this period has been closed in Calendar 'APCAL'.

  • Select the drop down then select Validate. Following this action, you should be able to Approve the document.

 

If error code: Document File A12345 is in use by ‘SCHEEPERSE’ (example) and you cannot make any updates to it'

  • Select the drop down next to Approve and Post, then select Release Document. Following this action, you can Approve the document.

 

 

 

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