Avoid a massive Spark bill when travelling overseas

With the following simple settings and precautions you should be able to use your phone to send and receive emails from Wi-Fi locations and use your phone (as a phone) without coming home to a massive Telecom bill.

Step 1. Turn off Data Roaming

•  Click through to the network page and make sure Data Roaming is off by navigating to the following:

Settings => General => Network

Step 2. Only use Wi-Fi for internet access including sending and receiving emails

• Use the Hotel / Conference Centre / Airport… Wi-Fi. If you’re somewhere that has Wi-Fi available then it is perfectly safe to use that. There should be instructions on how to connect at any location with Wi-Fi. You will not need to change any settings on your phone – you may just need to enter a password.

Step 3. Make and receive calls and texts as needed but beware

• Texts are expensive and receiving a phone call is even more expensive! You should however be able to make and receive a small number of calls and texts without breaking the bank. Send an email to the helpdesk before you leave to have a roaming pack added (with the approval of your manager!).

 Roaming prices, help and support (including a roaming app) can be found on the Spark website HERE